You can visit our website, www.langkawihotspot.com and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“Langkawi Hot Spot account”) with us on our website and have logged on with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting our Customer Service.
Langkawi Hot Spot does not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorised and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.
When you register a Langkawi Hot Spot account, the personal information we collect may include your:
When you make a purchase on the Langkawi Hot Spot website, the additional personal information we collect may include:
The mandatory personal information we collect from you will be used and or shared within our corporate group and to third parties for one or the following purposes:
The non-mandatory personal information are used to carry out research/es on our users’ demographics and for us to send you suggestion or information in the form of promotional emails which we think you may find useful, thereby, enhancing your experience when you visit our website.
By providing us these information, you are deemed to have consented to be part of our research/es and to receiving suggestions or information as outlined above.
Subscription to our marketing and promotional materials
In addition to the personal information outlined above, when you register a Langkawi Hot Spot account with us, you shall be asked if you would like to subscribe to our marketing and or promotional materials from time to time. These marketing and or promotional materials may come from within our corporate group wholly or through affiliation with third parties. If you choose to so subscribe, you are deemed to have consented to us processing within our corporate group and or third parties your personal information for this purpose. You can always choose to unsubscribe from marketing information at any time by opting for the unsubscribe function within the electronic marketing material.
Accessing Actual Orders
Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.
You can access and update your personal information anytime by accessing your account on Langkawi Hot Spot website.
The tracking we implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting) and can collect information such as age, gender, interests and interaction with ads impressions. Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Langkawi Hot Spot ensures that all information collected will be safely and securely stored. We protect your personal information by:
Langkawi Hot Spot uses SSL (Secure Sockets Layer) a cryptographic protocols that provide communications security over network. The Security protocol aims primarily to provide privacy and data integrity between data transfer or communication.
We will not share your information with any other organisations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorised. In exceptional circumstances, Langkawi Hot Spot may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. Langkawi Hot Spot is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.
If you believe that your privacy has been breached by Langkawi Hot Spot please contact Customer Service and we will resolve the issue.
When you visit Langkawi Hot Spot, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact Customer Service.