Tickets / Vouchers issued via langkawihotspot.com are valid for six (6) months from the date of purchase or base according to validity date show on Tickets / Vouchers.
After validity date, you will not be able to redeem your ticket at the attraction counters. This applies to all open tickets / vouchers ( tickets that you are not required to choose a date ).
For those that requires a date, if you have a change of plans and would like to move the date around, just get in touch with us 48 hours before your selected tour date and we will move the dates around to best accommodate you, or you could simply call the contact number given, to directly arrange with the operator in charge. So you can sit back and enjoy your holidays.
You can get a refund for your tickets within 12 months from the date of purchase if you did not redeem the ticket, subject to our Company terms and conditions.
Just contact us with your refund request, or kindly complete the refund form provided on the website and we will process your refund.
Langkawihotspot.com will first verify your purchase. There will be a small cancellation fees of 10% imposed for all cancellation. We will refund the balance into your bank account within 14 working days. Tickets that have already been redeemed at the counters will not be refunded.
Attractions in Langkawi are open every day of the year including school and public holidays. However, sometimes due to unforeseen circumstances such as bad weather or maintenance, and for safety reasons, some of the attractions will temporary be closed. If you are unable to visit the attractions due to said reasons, do drop us an email and we will refund the tickets.
Admissions are subject to the individual attraction rules and regulations.Each tickets / vouchers is a revocable license and admission to attractions may be refused at our sole discretion upon refunding the price paid for the ticket/voucher. If it is determined by "Langkawi Hot Spot" that there are unauthorised uses, misuse or multiple usages of the ticket/voucher, admission into the attraction/entitlement will be denied (without any refund).
In the event of dispute, a final decision shall be made based on our electronic record.Ticket and hand stamps are required for re-entry on the same day.We may, without prior notice and without refund or compensation or any liability close the attraction or any part of attraction, and/or restrict admission to attraction and/or change the operating hours of attraction at our sole discretion.Insofar as is permissible by applicable law, we shall not be responsible and shall not assume any liability for any damage or loss you may incur, whether such damage or loss is caused by our negligence or otherwise and accordingly, by accepting admission with this ticket, you agree to release us from all such liability.We reserve the right to refuse or expel any person whose conduct is objectionable, and any claims against us shall be litigated only in Malaysia.
"Langkawi Hot Spot" reserves the right to vary or amend any terms and conditions without prior notice.